Image 1 below is an example of a floor being assessed incorrectly using critical or directional light

Surface Inspection Guidelines & Industry Standards

As per Australian Standard AS/NZS 2311:2017, the proper assessment of an epoxy-coated floor must be conducted from a distance of at least 1.5 meters, without glancing or parallel light affecting the surface. This means that during inspection, the garage door must remain closed, and only overhead diffused or non-directional lighting should be used.

Inspection Standards:

• The floor should be viewed under non-critical
  lighting conditions, meaning that direct sunlight, LED lights,
  flashlights, or any other directional light sources must not be used
  for assessment.
• Slight variations in color, texture, or finish
  do not constitute defects.
• Inspecting at close range or under artificial
  enhancement (such as glancing light or substrate-level inspection) can
  create unrealistic expectations that do not align with industry
  standards.

Following these guidelines
ensures a fair and accurate evaluation of the floor’s final appearance.

Terms & Conditions – Epoxy Flooring Installation

1. Surface Preparation & Additional Treatments

• If the concrete is soft or powdery, a densifier may be required to harden it before applying the coating. This is not included in the contract price and will be discussed with the client before proceeding. Additional costs will apply.
• If the concrete slab has excessive moisture, a Colloidal Gel may be required before coating can be applied. This is not included in the contract price and will be discussed before commencement. Additional costs will apply.
• Concrete surfaces previously covered by vinyl, carpet, tiles, or other coatings are subject to moisture and MOHS hardness testing before work begins. If latent conditions are found, additional remedial work may be required at an additional cost.

2. Site Access & Client Responsibilities

• The client must provide power and unrestricted access to the installation location. Failure to do so will result in additional costs.

3. Epoxy Coating Characteristics & Expectations

• The epoxy clear topcoat is a thin application. If the surface appears shiny under a flashlight, the coating has been applied according to the manufacturer’s recommendations.
• Due to the nature of the flake broadcast process, the final appearance may vary based on viewing angle, time of day, wind, humidity, and sunlight exposure during installation.
• The coating may feel rough to the touch, but this texture is normal when walking on it. This roughness is caused by aluminum oxide additives for slip resistance.

4. Industrial Nature of Epoxy Coatings

• This is an industrial-grade coating, not paint. It cures rapidly, making it difficult to apply with perfect detailing. If highly intricate areas need coating, this system may not be suitable.
• White & Black epoxy floors are not recommended for garages as they easily show dirt, tire marks, wet vehicle tracks, and pet hair.
• Epoxy floors require vigorous cleaning using a scrubbing brush and warm soapy water. Only pH-neutral, non-corrosive cleaning chemicals should be used—failure to do so will void the warranty.

5. Residual Flakes & Post-Installation Appearance

• Due to the nature of the installation process, some excess flakes may be left around your property (e.g., garden beds, driveways, and workbenches). Approximately 5.2 million flakes are installed in an average double garage, and while we make every effort to clean up, some may remain.

6. Definition of a Defect

As per Australia Standards and Tolerances Guide (May 2019, Section 13.5):

“With the exception of exterior semi-transparent and exterior clear finishes, and unless documented otherwise, coatings are defective if a large proportion (in excess of 10%) of the painted area fails by lifting, blistering, flaking, or allows water penetration into the building.”

A 10% defect retention applies to the final invoice. Defects will not be reviewed or rectified unless the final invoice has been fully paid.

7. Installation Process & Communication

• The coating process is time-sensitive due to the chemical properties of products.
• During installation, we cannot engage in discussions, as this is a mission-critical period requiring full concentration to ensure proper application within the limited working time. We appreciate your understanding.

8. Potential Installation Risks & Liability

• Despite our best efforts, unexpected issues may occur, such as epoxy flicking onto a wall or minor scratches on a cupboard door.
• We will rectify any reasonable damage or provide fair compensation as needed.

9. Dispute Resolution

• All unresolved disputes will be handled exclusively by FloorON Inspectors, whose decisions will be final and binding on all parties.

• Unless we receive written communication from you before installation begins, it is understood that you agree to all Terms and Conditions stated in this document.